Hygiene and sanitation protocols have been intensified in each area to ensure the protection of guests. The indications of the WHO were promptly followed, sometimes extended and translated into rigorous behavior.
For the full implementation of a safe stay, the collaboration of each is essential. Each guest will be required to respect simple behaviors. Signage at the hotel and the presence of safety devices will be available where appropriate.
The hotel staff is the heart of our service, their safety and protection are essential. Precise provisions concern their access to the workplace, the use of safety devices and compliance with careful procedures in the performance of the various tasks.
Technology makes it possible to facilitate the relationship with the reception in many functions, allowing a pleasant relationship despite the social distancing. Through our Digital Customer Journey, check in, check out and chat conversation with reception and concierge are easily possible.
For our hotel, compliance with protocols and quality control have always been a tradition linked to the brand.
At this moment, even greater rigor is required and verified according to specific procedures.
The "Special Protection" Program will be enriched with any further indications that may be received from various regulatory sources and bodies in charge.
The protection of our guests is the top priority on which all of us at BWH today place our utmost commitment.